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Frequently Asked Questions
🚚 How long does shipping take?
🚚 How long does shipping take?
Most orders are processed within 24–48 hours.
Delivery usually takes 7–11 business days depending on your location. Tracking information will be provided once your order ships.
↩️ What is your return policy?
↩️ What is your return policy?
We offer a 10-day easy return policy.
If your shoes don't fit or meet your expectations, you can contact us for a return or exchange.
📦 How can I track my order?
📦 How can I track my order?
Once your order has shipped, you will receive a tracking number by email.
You can use it to check your delivery status anytime.
👟 How do I choose the right size?
👟 How do I choose the right size?
Our sneakers generally fit true to size.
If you are between sizes or prefer a little extra room, we recommend choosing half a size up.
Why choose VELGRA sneakers?
Why choose VELGRA sneakers?
VELGRA sneakers are designed for everyday movement — combining lightweight comfort, breathable materials, and modern style for walking, travel, work, and daily wear.